Today more than ever customer service is the key to repeat customers and I must say that Clinique is excellent in their customer service. I have used Clinique for years, and thinking I found other products that would be better I have strayed from my customer loyalty at times, only to break out with adult acne and be troubled by Rosacea again and again. Yet, somehow I find my way back to Clinique and after a few weeks my skin is no longer breaking out and red or sore.
I am never leaving Clinique again. This is due to their excellent customer service. I hate malls and I hate shopping. I buy almost everything online. I can almost always find a better deal online than in person because I always search Google for promo/discount codes. Rarely do I pay shipping or full price at the stores I shop online at and I have rarely had any problems with my orders...until my last two.
Last order was an oversight I had a promo for a free yellow tote from Clinique and it was inadvertently left out of the order when it shopped. I simply wrote an email to customer service and it arrived within a week or less without an issue. This time I had a bottle of clarifying lotion leak in the box. Again, a simple email and I am told how to rectify the situation.
The best part of shopping at Clinique (online) is I do not have to go fight parking, teens, and traffic to get to our local mall. Also, I get free shipping and usually 1-2 free samples. The samples are always a nice size to allow you to really try a new product or receive an old favorite. A win-win situation either way and my Clinique orders always come wrapped in tissue paper with the shiny silver Clinique sticker. I always feel like I am opening a present when I open my Clinique shipment.
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